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Quality Assurance Manager

Contoocook, NH 03229

Employment Type: Direct Hire Industry: Light Industrial/Manufacturing, Professional/Administrative Job Number: 59981 Office Location: Lebanon

Job Description

Our client located in central NH specializing in Prototyping and Digital Marketing is growing and is actively seeking a Quality Assurance Manager.  

Position Summary:
The Quality Control Manager will develop and manage inspection and testing of materials, parts, and assemblies to ensure adherence to established requirements. The Quality Control Manager will supervise the Inspection team members in accordance with organizational procedures and goals with a continuous improvement mindset.  Partner with Operations teams to better support their quality control needs within a face paced environment. This position requires a leader that   will ensure the high quality of our operations, services, and products.

Essential Functions:
  • Ensure that the quality control programs are established and maintained in alignment with the business needs and that they conform to all applicable company and customer requirements.
  • Ensure that all external and internal requirement are met before our product is delivered to our customers.
  • Define quality procedures in conjunction with operations staff and perform training.
  • Create and document inspection criteria and procedures to align objectives with company goals.
  • Acquire and manage resources, as well as lead process and culture improvements.
  • Develop and manage relationships and partner with customers, collaborators, peers, partners, suppliers, and direct reports.
  • Supervise direct reports across multiple shifts; including but not limited to ensuring shop inspection coverage, time keeping approvals, vacation scheduling, overtime management, coaching and or counseling activities.
  • Develop and conduct applicable training, including quality measurement equipment.
  • Ensure adherence to all applicable business and quality processes and procedures such as FAR, DoD, Export Control, ITAR, NADCAP, ISP9001, AS9100, AS9102 and customer contractual requirements.
  • Lead improvement activities for product quality, delivery, cost and safety and support continuous improvement initiatives.
  • Champion 5S activities for assigned area.
  • Coordinate and provide day-to-day quality support and enforce compliance among production teams.
  • Assist in the development and implementation of company SOPs and best practices in correlation with quality requirements.
  • Develop and maintain a calibration program for all measurement and test equipment for our client, including customer supplied items.
  • Collect and analyze quality data reports on a scheduled and/or requested basis.
  • Maintain database utilized for nonconformance report creation and/or data analysis or quality records.
  • Lead by example, by wearing all required PPE.
  • Perform other duties as assigned.
Technical Competencies
  • Advanced knowledge of Quality Management Systems (ISO9100, AS9100, ISO13485 etc.)
  • Proficient knowledge of various measuring devices including Traditional CMM, Portable CMM, Vision Systems, Laser Scanning layout and hand gages.
  • Proficient problem-solving skills using a variety of root cause analysis tools (A3, 8D, DMAIC, etc.)
  • Proficient knowledge to manage projects and schedules for successful outcomes.
  • Proficient knowledge of machining, metal forming, and mechanical assembly processes.
  • Proficient knowledge of industry materials, applications, and technologies.
  • Proficient knowledge of reading and interpreting prints, specifications, and other technical data.
  • Proficient knowledge of ERP systems: preferably Mie Trak
  • Proficient computer literacy, including Microsoft Office and variety of Inspection Equipment (CMM, Faro Arm, and Keyence vision systems) and programs like PC-DMIS, Calypso etc.
Behavioral Competencies
  • Demonstrate leadership by approaching work positively and influencing and guiding colleagues.
  • Demonstrate effective written and verbal communication skills to tactfully manage interactions with internal and external customers and colleagues.
  • Grasp intermediate concepts, anticipate possible problems, and generate creative approaches with high-level problem-solving skills.
  • Demonstrate motivation and adaptability to achieve individual and company goals.
  • Take a strong focus to accuracy and detail of work.
  • Organize, prioritize, and manage multiple projects in a cross-functional environment.
  • Exercise sound judgment to identify problems and facilitate a process to solve problems consistent with company standards, practices, policies, or government law.
  • Demonstrate time and priority management skills to boost departmental productivity and efficiency.
  • Demonstrate flexibility and resilience in response to constraints, failures, and adversity.
  • Show willingness to be a change agent and lead continual change initiatives.
  • Display and foster integrity and honesty through the promotion of mutual trust and respect.
Education & Professional Experience
  • High School diploma or GED required.
  • Degree in Manufacturing, Engineering, Quality, or related technical field preferred.
  • 10+ years’ experience in a quality inspection role.
  • 10+ years’ experience in manufacturing industry required, preferably in a precision tolerance machining/metal forming environment.
  • 10+ years in a leadership/supervisory role.
  • Prototyping experience preferred.
  • ASQ Certified Quality Inspector Certification preferred.
Physical Requirements/Work Environment
  • Ability to walk and stand for extended periods of time.
  • Ability to use hands and fingers to operate computers, inspection equipment, and handle and feel parts of various size.
  • Ability to bend, kneel, and crouch occasionally throughout a shift.
  • Ability to push, pull, or lift 50lb moderately throughout a workday.
  • Ability to focus vision for: close vision, color vision, depth perception, and adjusting to sharp focus.
  • Noise conditions can be moderate to extreme. Hearing protection will be provided if needed and/or by request.
  • Moving mechanical parts and vibration.
  • Exposure to hot metal and machining components.
  • Manufacturing environment where temperatures drastically change from season to season.
  • Work environment exposures include fumes or airborne particles (PPE available upon request) and moving mechanical parts and vibration.
  • Wear PPE as required.
  • Fast-paced manufacturing environment.
Work Hours & Travel Requirements:
  • 1st shift work schedule: 5 – 9-hour shifts (45-hour work week)
  • Overtime as necessary (including occasional weekends if needed)
  • Flexible scheduling in agreement with manager
  • Travel: local between buildings
Work Authorization Requirement:
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Don't feel you are the best fit for this job but know someone who is? Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.

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Job Requirements

Microsoft Office, CAD related software, ISO 9001-2015, AS9100, continuous improvement, blueprints, ERP
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About Contoocook, NH

Embark on your next career adventure in scenic Contoocook, New Hampshire! Immerse yourself in the picturesque beauty of this charming town, nestled along the Contoocook River and surrounded by breathtaking natural landscapes. With a thriving job market and a welcoming community, Contoocook offers abundant growth opportunities for job seekers. Explore job listings in this area that boasts attractions like the Contoocook Covered Bridge, a symbol of New England charm, and the Contoocook Railroad Depot, a historic landmark. Indulge in the local farm-to-table cuisine, catch a show at The Audi, or enjoy outdoor activities at Contoocook State Park. Discover why Contoocook is the perfect place to grow your career and experience a unique blend of culture and nature!