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Techneeds
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Our client is a growing company that has been saving lives for over 40 years through innovative medical equipment used in hospitals, emergency transport, and military settings.
They are seeking a Senior Customer Service Representative to support global accounts and ensure top-tier service delivery. This role partners closely with cross-functional teams to drive process improvements, manage large global accounts, and serve as a key liaison with internal and external stakeholders.
Key Responsibilities:
Qualifications:
Think you know someone who'd be perfect for this role?
Even if you're not interested in this job opportunity, if you refer someone who gets hired for this position (or any other opening!), we'll show our appreciation with a referral bonus.
Spread the word and help us find top talent! Refer someone today, click here!
Stay in the Loop:
Techneeds has offered contract-to-hire and direct-hire talent solutions to some of the best employers in New England for over 45 years. As a Technology, Manufacturing, and Engineering staffing & recruitment agency, we’re experts at finding, screening, and placing in-demand talent with top employers in New England.
IND3
Senior Customer Service Representative
2025-06-12
2025-08-13
Employment Type:
Contract
Industry: Professional/Administrative
Job Number: 61935
Office Location: Salem
Job Description
Our client is a growing company that has been saving lives for over 40 years through innovative medical equipment used in hospitals, emergency transport, and military settings.
They are seeking a Senior Customer Service Representative to support global accounts and ensure top-tier service delivery. This role partners closely with cross-functional teams to drive process improvements, manage large global accounts, and serve as a key liaison with internal and external stakeholders.
Key Responsibilities:
- Manage and support key customer accounts globally
- Monitor order processing, inquiries, and team performance
- Prepare customer reports, KPI dashboards, and business review materials
- Collaborate with logistics, finance, operations, and technical support teams
- Handle returns/repairs (RMA), rollout planning, and customer escalations
- Mentor and support CS team members
Qualifications:
- 2+ years in a senior B2B customer service role with inventory-based products
- Strong account management, order processing, and multitasking skills
- Excellent communication and relationship-building abilities
- Proficient with CRM and ERP systems (NetSuite preferred), Excel reporting
- Experience in medical devices or biotech industry (cGMP/ISO knowledge a plus)
- Self-starter with a detail-oriented, service-driven mindset
- Associate/Bachelor’s degree preferred or 10+ years of relevant experience
Think you know someone who'd be perfect for this role?
Even if you're not interested in this job opportunity, if you refer someone who gets hired for this position (or any other opening!), we'll show our appreciation with a referral bonus.
Spread the word and help us find top talent! Refer someone today, click here!
Stay in the Loop:
- Sign up for email notifications to hear about new openings as they're posted.
- Visit http://jobs.techneeds.com regularly to see our latest opportunities.
Techneeds has offered contract-to-hire and direct-hire talent solutions to some of the best employers in New England for over 45 years. As a Technology, Manufacturing, and Engineering staffing & recruitment agency, we’re experts at finding, screening, and placing in-demand talent with top employers in New England.
IND3
Job Requirements
NetSuite, Excel, Customer Service, Outlook
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