The right job opportunity is a click away
Search Jobs
Techneeds
https://www.techneeds.com/wp-content/uploads/2020/04/New_TechNeeds_Logo_Solid_ColorWht.png
http://www.techneeds.com
http://www.techneeds.com
true
IT Support Specialist
2024-10-31
2025-01-11
Employment Type:
Contract
Industry: Technology
Job Number: 61427
Office Location: Burlington
Job Description
Our Client is looking for a skilled IT Support Specialist with experience in Visual ERP and scripting/coding to join their small team supporting two local Massachusetts locations. This will be working with the IT Manager and Technician traveling between sites as needed.
The ideal candidate will provide technical support for their ERP system, develop scripts for automation, and ensure smooth operations of IT services across the organization.
Key Responsibilities
ERP Support: Provide day-to-day support and troubleshooting for users of Visual ERP, assisting with issues related to system functionality and performance.
Scripting and Automation: Develop and maintain scripts to automate routine tasks and improve system efficiency, leveraging languages such as Python, SQL, or other relevant programming languages.
User Training: Conduct training sessions for employees on how to effectively use Visual ERP and other IT systems.
System Maintenance: Monitor and maintain ERP system performance, ensuring system updates and patches are applied as necessary.
Technical Assistance: Offer technical support for hardware and software issues, including desktops, laptops, and peripheral devices.
Documentation: Create and maintain documentation for IT processes, user guides, and troubleshooting procedures.
Collaboration: Work closely with other departments to gather requirements and provide technical solutions that enhance operational efficiency.
Data Management: Assist in data entry, migration, and management within the Visual ERP system, ensuring data integrity and accuracy.
Incident Management: Track and manage IT support tickets, ensuring timely resolution and follow-up with users.
Qualifications
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Experience: Minimum of 2 years of experience in IT support, with hands-on experience using Visual ERP in a manufacturing environment.
Technical Skills: Proficient in Visual ERP, scripting/coding (e.g., SQL,), and familiar with network systems, hardware, and software troubleshooting.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to work under pressure.
Communication Skills: Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users.
Customer Service Orientation: A strong commitment to providing exceptional customer service and support.
Think you know someone who'd be perfect for this role?
Even if you're not interested in this job opportunity, if you refer someone who gets hired for this position (or any other opening!), we'll show our appreciation with a referral bonus.
Spread the word and help us find top talent!
Stay in the Loop:
The ideal candidate will provide technical support for their ERP system, develop scripts for automation, and ensure smooth operations of IT services across the organization.
Key Responsibilities
ERP Support: Provide day-to-day support and troubleshooting for users of Visual ERP, assisting with issues related to system functionality and performance.
Scripting and Automation: Develop and maintain scripts to automate routine tasks and improve system efficiency, leveraging languages such as Python, SQL, or other relevant programming languages.
User Training: Conduct training sessions for employees on how to effectively use Visual ERP and other IT systems.
System Maintenance: Monitor and maintain ERP system performance, ensuring system updates and patches are applied as necessary.
Technical Assistance: Offer technical support for hardware and software issues, including desktops, laptops, and peripheral devices.
Documentation: Create and maintain documentation for IT processes, user guides, and troubleshooting procedures.
Collaboration: Work closely with other departments to gather requirements and provide technical solutions that enhance operational efficiency.
Data Management: Assist in data entry, migration, and management within the Visual ERP system, ensuring data integrity and accuracy.
Incident Management: Track and manage IT support tickets, ensuring timely resolution and follow-up with users.
Qualifications
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Experience: Minimum of 2 years of experience in IT support, with hands-on experience using Visual ERP in a manufacturing environment.
Technical Skills: Proficient in Visual ERP, scripting/coding (e.g., SQL,), and familiar with network systems, hardware, and software troubleshooting.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to work under pressure.
Communication Skills: Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users.
Customer Service Orientation: A strong commitment to providing exceptional customer service and support.
Think you know someone who'd be perfect for this role?
Even if you're not interested in this job opportunity, if you refer someone who gets hired for this position (or any other opening!), we'll show our appreciation with a referral bonus.
Spread the word and help us find top talent!
Stay in the Loop:
- Sign up for email notifications to hear about new openings as they're posted.
- Visit http://jobs.techneeds.com regularly to see our latest opportunities.
Job Requirements
IT Support, Helpdesk, VISUAL, ERP, SQL, Script, Code, Coding
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Peabody, MA
Discover your next career opportunity in the vibrant community of Peabody, Massachusetts! Nestled in the heart of the state, Peabody offers a perfect blend of historic charm and modern innovation. With renowned landmarks like the Witch Trials Memorial and the picturesque Brooksby Farm, this area boasts a rich cultural heritage that is sure to inspire. Indulge in the delectable local cuisine, catch a show at the Peabody Essex Museum, or root for the Boston Red Sox at Fenway Park just a short drive away. Join us in exploring job opportunities that offer growth and fulfillment in this dynamic region. Your dream career awaits in Peabody!