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Customer Support Specialist

Portsmouth, NH 03801

Employment Type: Contract Industry: Professional/Administrative Job Number: 60017 Office Location: Portsmouth

Job Description

Our client is looking for an experienced Customer Support Specialist, with experience managing Business Client Accounts (B2B).  Your primary function will be to nurture and train new customers and their users to ensure they are knowledgable of the product and software functions.
You will work with many internal teams to support the customer such as Manufacturing, Engineering, and Technical Support.  

Here's what you'll be doing:

 Establish connections with new customers, equipping them for a seamless product experience.
Update and maintain client records within a CRM system, ensuring accuracy and completeness.
You will collaborate with the sales team, providing support during sales calls and strategizing customer acquisition approaches.

Skills and Qualifications:
  • Seeking experienced Customer Service or Inside Sales people with excellent communication and listening skills, including phone interaction.
  • Strong interpersonal skills and problem solving mentality.
  • Looking for someone who can work independently with the client but also a team player to engage with internal teams. 
  • Working knowledge of Google Suite and social media tools.
  • Strong computer skills, preferably experience using a CRM or ERP/MRP Software program.

Don't feel you are the best fit for this job but know someone who is? Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.

Please be sure to sign up for email notifications when we post a new opening, or check back with http://jobs.techneeds.com to see our list of other openings.

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Job Requirements

Customer service, customer support, customer onboarding, inside sales, client services, client management
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About Portsmouth, NH

Discover exciting job opportunities in the vibrant Portsmouth, New Hampshire area today! Located on the beautiful Seacoast, Portsmouth boasts a rich history, picturesque landscapes, and a thriving arts scene. Home to iconic landmarks like the historic Strawbery Banke Museum and Prescott Park, this charming coastal city offers a unique blend of culture and opportunity for career growth. With its renowned local cuisine, diverse art galleries, live theaters, and outdoor recreation at places like Great Bay National Wildlife Refuge, Portsmouth is an enticing place for job seekers to build their careers. Explore our job listings in this enchanting region and take the next step towards a fulfilling career in Portsmouth!