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Customer Support Operations Specialist

Norwich, VT 05055

Employment Type: Contract Industry: Entry Level, Professional/Administrative Job Number: 51919

Our client located in White River Junction, VT is seeking customer Support Operations Specialists.  The hours are full-time,  flexible, must commit to 1 evening shift a week and 3 weekend shifts per month.

Responsibilities for this role are:
  • Process returns for customers, ensure proper credit or reshipment is completed accurately and in a timely manner
  • Monitor a variety of daily order status queues, researching bottlenecks, implementing corrections to facilitate timely processing as required.
  • Maintain the daily " failed to pick" report
  • Daily maintenance of the system for inventory planning - cancelling orders, reserving inventory, correcting orders and customer contact as needed.
  • Process failed settlements, chargebacks and NSF check returns - contact customers and obtain and process new methods of payments
  • Fulfill gift card orders by applying value to gift cards and sending out again customer orders
  • Provide excellent customer service by entering phone orders, researching and resolving order issues.
  • Act as the backup for B2B wholesale

The ideal candidate will have a flexible and positive attitude.  Must have a proven ability to communicate and interact with customers and employees.  Must have a thorough understanding of our clients products.  The ability to work independently within a team environment and have strong problem solving skills is a must.

  • Microsoft Office Suite, AX, OES, Salesforce
  • 1 - 2 years of Customer Service experience
  • College degree preferred not required

Don' t feel you are the best fit for this job but know someone who is? Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.

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