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Customer Service Representative - 1st Shift

Haverhill, MA 01830

Employment Type: Contract Industry: Professional/Administrative Job Number: 58829 Office Location: Salem

Job Description

Our client is a Fortune 250 global leader in motion and control technologies. For more than 100 years the company has engineered the success of its customers in a wide range of diversified industrial and aerospace markets.

In this role as a Customer Service Representative, you will be responsible for sales order entry and customer support for internal and external customers. This is a cross-functional product-based customer service position. The position will involve answering roughly 45 incoming calls daily to respond to any customer inquiries or issues.

Essential Job Functions:
  • Provide customer service, pricing, special quote information, and basic product recommendations from phone or mail inquiry for customer base.
  • Complete an accurate processing of domestic and/or international sales orders that come through phone, fax, email or direct electronic interface into our system.
  • Problem solve non-technical customer issues such as delivery, lead time, pricing and product recommendations for customers, sales force, and managers regarding sales orders.
  • Review orders and, when necessary, informs and advises customer of order changes (i.e., delivery/price changes, processes literature requests, and return authorizations).
  • Establish and maintain working relationship with all relevant contacts involved in the internal sales cycle (i.e., Sales, Shipping and Production).
  • Maintain data integrity with purchase orders, confirmations and additional information regarding customers.
  • Scrub Laserfiche purchase orders.
  • Work on special projects as assigned by Customer Service Manager.

  • High school diploma or GED required.
  • Some post-high school education preferred.

  • 2-4 years of customer service or sales related experience preferred.
  • Strong communication and telephone techniques.
  • Strong organizational, computer, interpersonal and administrative support skills required.
  • Prefer candidates with a background from Manufacturing or related field.

Don't feel you are the best fit for this job but know someone who is?  Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.

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