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Customer Service Associate - 1st Shift

Manchester, NH 03101

Employment Type: Contract Industry: Light Industrial/Manufacturing Job Number: 59570 Office Location: Salem

Job Description

Our client, an innovative manufacturing facility working on cutting edge medical devices is seeking a Customer Service Associate to respond to backlog of Customer Service tickets (customer complaints and inquires).  This will probably be approximately 3 months in length but could be more depending upon business needs.

We are looking for an experienced customer service professional who is well versed at handling customer complaints in a business to business environment. 

This role requires someone who can prioritize multiple projects to ensure compliance with regulations; experience with global regulatory requirements for pharmaceutical, medical devices and combination products is preferred.
You should have excellent written/verbal communication and organizational skills
Proficiency with MS Office and a customer service application or CRM.
•Strong decision making and critical thinking abilities
•Ability to work with cross-functional teams and to interact effectively with peers, management, and customers
•Knowledge of FDA requirements for Quality Systems, pharmaceutical products, and Medical Device Reporting regulations is preferred.

Hours: Mon. - Fri. hours can be either 7am to 4pm OR 8am to 5pm

Don't feel you are the best fit for this job but know someone who is? Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.

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Job Requirements

customer service, data-entry, administrative
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