Customer Account Specialist
Hopkinton, MA 01748
Our Client is hiring a Customer Account Specialist to join their growing team!
- Customer inquiries, quotations and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities
- Review customer contracts to assure order requirements are fulfilled
- Interface with all functional groups and field sales to proactively monitor customer delivery
- Work closely with planners to ensure on time delivery
- Provide customers with product and pricing information, including preparation of quotes
- Maintain accurate information using ERP, EDI, E-Commerce and other business systems in support of customer service activities
- Monitor customer web sites to obtain supplier score card information and product demand
- Pro-actively investigate and resolve customer problems and complaints
- Keep operations team and management teams informed of issues that may need further assistance for resolution
- Act as a back- up for other team members
- Able to work in a fast paced environment, responding to multiple emails on a daily basis
- AS Degree or equivalent; BS/BA in technical or business field highly desired
- Defense or related industry experience with understanding of Federal Acquisition Regulations a plus
- 5+ years’ customer service account management, inside sales or related experience, ideally in a manufacturing environment
- Excellent communication, judgement and influence skills via phone, email, written and face to face
- Polished customer service and presentation skills
- Well organized, detail oriented and capable of handling multiple tasks simultaneously
- Experienced with a computerized ERP system
- Ability to work and problem solve in a team environm
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