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Customer Account Specialist

Hopkinton, MA 01748

Employment Type: Contract Industry: Light Industrial/Manufacturing, Professional/Administrative Job Number: 51452

Job Description

Our Client is hiring a Customer Account Specialist to join their growing team!

  • Customer inquiries, quotations and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities
  • Review customer contracts to assure order requirements are fulfilled
  • Interface with all functional groups and field sales to proactively monitor customer delivery
  • Work closely with planners to ensure on time delivery
  • Provide customers with product and pricing information, including preparation of quotes
  • Maintain accurate information using ERP, EDI, E-Commerce and other business systems in support of customer service activities
  • Monitor customer web sites to obtain supplier score card information and product demand
  • Pro-actively investigate and resolve customer problems and complaints
  • Keep operations team and management teams informed of issues that may need further assistance for resolution
  • Act as a back- up for other team members
  • Able to work in a fast paced environment, responding to multiple emails on a daily basis

  • AS Degree or equivalent; BS/BA in technical or business field highly desired
  • Defense or related industry experience with understanding of Federal Acquisition Regulations a plus
  • 5+ years’ customer service account management, inside sales or related experience, ideally in a manufacturing environment
  • Excellent communication, judgement and influence skills via phone, email, written and face to face
  • Polished customer service and presentation skills
  • Well organized, detail oriented and capable of handling multiple tasks simultaneously
  • Experienced with a computerized ERP system
  • Ability to work and problem solve in a team environm

Don' t feel you are the best fit for this job but know someone who is? Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.

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