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Tech Support Associate

Springfield, VT 05156

Employment Type: Contract Industry: Technologies Job Number: 49650

Our client, a Local Vermont Telecommunications Company, is seeking a Tech Support Specialist to join their team to work   in a fast-paced office environment  in Springfield, VT. 
1st Shift (8am to 5pm, Mon. through Fri.) 

Primary functions will include:
  • Configuring customer equipment to connect to the Internet, for DSL, and FTTH Internet customers either wired or wireless.
  • Performing accurate creation of new accounts and maintaining existing accounts, using company provided software tools.
  • Monitoring and troubleshooting customer services logically, utilizing company provided software tools.
  • Providing customers with product and service information to enhance sales and customer service.
  • Answering customer calls respectfully and patiently. Troubleshooting connectivity issues for both DSL and dial-up, using a broad range of tools and experience.
  • Completing trouble tickets. Setting up email account in various email clients. Familiarity with a broad range of setting and configurations in a variety of email clients.
  • Testing, packaging and programming modems, routers and netbooks.
  • Monitoring and responding to customer voicemails and emails.

Overview: 
  • This important role at the company requires a dependable and friendly personality who can interact with customers 
  • On-site training is provided. 
  • Excellent verbal and written skills are a must.

Don' t feel you are the best fit for this job but know someone who is?   Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus  for helping us to keep our client happy.

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