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Program Manager

North Billerica, MA 01862

Employment Type: Contract Industry: Manufacturing, Professional Job Number: 49817

Our client is growing quickly and is seeking help to manager their increasing  number of contracts as well as to help manage  the existing ones.

Job Overview:  
The Project Manager/Program Manager leads the tactical interface between the customer on specific projects/programs. This position is responsible for leading the Customer Focus Team  and NPI process for Product integration and stand-alone projects.

Essential Duties and Responsibilities:
  • Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction
  • Lead CFT team such that members are engaged, responsible, and productive to satisfy internal and external metrics
  • Support the customer focus team in continuous improvement / lean activities and programs
  • Work with team members to present issues and alternatives to the customer
  • Ensure the CFT is properly interpreting and executing contractual requirements
  • Manage and lead Tactical Customer Support in relation to new product introduction
  • Exhibit a working knowledge of the projects financial metrics and drive improvements
  • Product Change Notices (PCN' s) are implemented effectively and priced appropriately
  • Escalate issues as appropriate through internal program management channels
  • Maintain high levels of customer satisfaction with an advocacy attitude and drive
  • Provide timely response to customer requests with answers and commitments
  • Support Quarterly Business Reviews and drive to closure subsequent actions
  • Coordinate customer onsite visits 


  • A minimum of a Bachelor' s Degree is required for this position
  • Experience of 5 years is required for this position, assuming education requirements are met. Equivalent industry experience is highly desirable


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