Field Service Coordinator

Londonderry, NH 03103

Employment Type: Contract Industry: Professional/Administrative Job Number: 51263
Our client is looking to add a Field Service Coordinator to their team! This is a temp-to-hire position and  a a great opportunity for candidates with an administrative/customer service background seeking hours outside of the typical 8-5. 
Job Description:

Be the primary resource to manage and coordinate  service resources for installations, upgrades and onsite support. Work proactively with all resources within the company to expedite a response to actual or anticipated customer service issues and concerns. Direct the day to day activities of Field Service Engineers (FSE).

Main Duties and Responsibilities:
  • Present a professional, caring, sympathetic demeanor to   Customers
  • Schedule resources to meet onsite demands of customers. Ensure customer expectations for onsite arrival are communicated. Manage on-going, non-critical service requests ensuring timely resolution to non-critical issues.
  • Follow up as required to keep Customers informed of changes which may impact their business.
  • Manage service schedule in conjunction with all Field Service Coordinators (FSC) FSEs and Phone Support.
  • Work directly with Field Service Manager (FSM) to prioritize FSE resources per company guidelines.
  • Work closely with sales teams to manage customer issues and ensure effective communication.
  • Ensure 100% compliance with Acceptance Certificate policies.
  • Serve as key point of contact for the customers in the assigned region. Establish frequent contact with assigned customers in a proactive effort to ensure customer satisfaction.
  • Coordinate and assist with setup of FSE training as directed by Field Service Manager
  • Engage SDM’ s/FSM’ s, Distributor Reps/Management on site preparation- discuss when to engage production managers/others at identified accounts

Job Requirements:
  • Must have excellent oral and written communication skills.
  • Must be extremely well organized.
  • Ability to speak additional languages beyond English is extremely desirable.
  • Must be capable of working in high pressure, intense situations
  • A minimum of an Associates Degree in business administration or comparable experience.
  • A demonstrated history of exceptional customer focus and support.
  • Three+ years experience in an account management, service sales support, or service management in an international capital/high tech company.
  • Extensive Windows, word processing, spreadsheet and database software experience. We will be testing on your Excel capabilities

Don' t feel you are the best fit for this job but know someone who is? Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.

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