Desktop Support Technician

Merrimack, NH 03054

Employment Type: Contract Industry: IT/Software Job Number: 51258

Our client is currently seeking a Desktop Support Technician Level I to join their  team! The Desktop Support Technician Level I will  maintain and monitor end-user workstation and productivity on local area network. While also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards.
Responsibilities & Tasks:
  • Displays knowledge of technology fundamentals needed for technician role
  • Provide primary, secondary and tertiary support for users of desktop computers and peripherals.
  • Provide primary support for client computer access to network resources.
  • Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.
  • Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes.
  • Coordinate issues and solutions with other IT support personnel and users.
  • Respond to user issues in a timely and effective manner.
  • Work as a member of a team and provide off-hours support when required.
  • Use tracking system to document issues and resolutions.
  • Ensure compliance with established company security policies and accepted risk impact to the business.
  • Maintain configuration management documentation.
  • Perform system or network administrative functions (review of system logs, backup activity, etc

Knowledge, Skills, Abilities Required (Unique and Measurable):
  • Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication
  • Thrive in fast-paced environment, yet be patient at explaining technical issues to customers
  • Exceptional customer support and communication skills verbal and written
  • Excellent attention to detail and committed to following tasks through to completion
  • Ability to multitask in a fast-paced environment with competing priorities
  • Working knowledge of PC hardware, network printing and troubleshooting
  • Experience working in a support request ticketing system and managing/prioritizing workload and multiple support requests a plus
  • Experience supporting Windows OS 7/10 Desktops and MS Office Suite of products a plus
Don' t feel you are the best fit for this job but know someone who is? Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.
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