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Account Specialist

Springfield, Vermont 05156 | Contract

Job ID: 48337 Industry: Administrative

Local Vermont Telecommunications Company seeking an Account Specialist / Customer Service Rep.  to work   in a fast-paced office environment  in Springfield, VT. 
1st Shift (8am to 5pm, Mon. through Fri.) 

Primary functions will include:
  • Explaining our technology to customers by email, phone and online chat.
  • Sells and promotes products and services offered by company to new and existing customers. 
  • Works with customers in person (and by phone, online chat and email) to answer questions regarding service, features, options, upgrades, and billing/payment concerns.
  • Accepts and posts payments to customer accounts. Investigates and resolves customer billing issues, applies approved credits/adjustments, and confers with other departments to resolve billing issues. 
  • Performs miscellaneous clerical duties such as filing, data entry and record maintenance. 
  • Performs other miscellaneous duties as assigned by management.

Overview: 
  • This important role at the company requires a dependable and friendly personality to serve as the front line of customer interaction.  
  • A successful candidate in this role will handle customer calls, emails and online chat inquiries to customer questions, service issues and disputes.  
  • Will also be responsible for selling products and services to our customers and recommending a complete technology solution to best fit their needs.  
  • An ideal applicant for the company will be eager to start a career in sales and customer service or expand their resume in the field of telecommunications and wireless 4G/LTE technologies.  
  • On-site training is provided. 
  • Excellent verbal and written skills are a must.

Don' t feel you are the best fit for this job but know someone who is?   Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus  for helping us to keep our client happy.

Please be sure to sign up for email notifications when we post a new opening, or check back with  http://jobs.techneeds.com   to see our list of other openings.

 

IND2
customer service, data-entry, CSR, banking, account, management

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