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Email Customer Service-2nd Shift

Westford, Massachusetts | Contract

Job ID: 47307 Industry: Administrative

This company provides a great work environment and has an excellent reputation for the last 50 years! They are now looking for Email Customer Service Representatives.

  Will train candidates with motivating personalities with solid computer Data-Entry skills

Primary Responsibilities:

  Responding to customer emails in a high volume environment

Working with customers to resolve Issues

Website order processing

Screening for fraud

Handling returns

Ensuring accuracy in the processing of customer orders

Communicating and providing input on customer issues to the Quality department

Document customer issues in an internal system to ensure accurate tracking of improvement efforts

Accountable for performing to department performance metrics
Data Entry, Admin, Office

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